How you travel, where you stay and what you can do
while away are BIG questions.

Brookshire Travel is ready to answer them. We do more than book your trips. We track your likes and dislikes, we monitor prices, we talk to you in person when you call, we return emails when you write. We handle the details of your trip.

BTS is especially suited for the corporate traveler. We work within your company's travel policies and procedures. Our extensive reporting options include standard reports like Fare Savings and Airline, Car and Hotel Usage as well as extremely detailed custom reports, such as Selected Fare/rate versus Lowest Fare/Rate comparisons. Analyzing your travel patterns ensures that the programs developed for you are the most effective for today's travel. Our in-house programmer is available to customize reports to fit your individual needs. All data may be transferred to disk in Lotus, ASCII, DIF, and Multi Plan format for your further analysis. Naturally, all information is held in strictest confidence.

Brookshire employees are fully trained and continually updated on your travel standards, policies and procedures. We can also help to refine your policies, and we offer presentations of our services to educate your new travelers and travel arrangers. Meetings can be arranged as often as you need to relay pertinent information and answer any questions you may have.

Finally, Brookshire Travel offers you strong field support. We are available via telephone, fax or e-mail Monday through Friday, 8:30 AM-5:00 PM (Central Time) for any questions or concerns. In our absence, our toll-free assistance hotline is available 24 hours a day, seven days a week for emergency assistance with changes and requests. If necessary, our emergency hotline is also capable of electronic ticketing, provided travelers profile and Brookshire's guidelines are met.

Traveler profiles
BTS obtains and maintains complete individual traveler profiles to include all travel specific requirements and preferences. We build this information into our computer systems and update it promptly, as changes occur. All information is held in strict confidence.

Quality Control
All reservations are forwarded to our Quality Control department, where all information is verified. Brookshire Travel subscribes to Cornerstone Travel Systems, an automated quality control program that ascertains the lowest fare is obtained (and waitlisted if not available). Cornerstone coordinates hotel and car dates with an air itinerary and verifies that the best corporate rate is obtained. The itinerary is then rechecked by our ticketing agent before issuance.

We also check all special requests to ensure proper confirmation. Notations of any cost saving variances are documented and the reservation is then constantly monitored for any possible changes that might result in a better fare.

Flight Service Extras
Brookshire Travel subscribes to an independent International Rate Desk that assists us in procuring the best fare for complicated multi-country itineraries.

Brookshire Travel assists with passport renewal, as well as visa and tourist card applications.

Brookshire Travel automatically provides travelers with $200,000 in flight insurance with every ticket issued.

Competitive Hotel Rates
BTS is a member of the ABC Corporate Service/Reed Travel Group. This membership enables us to offer corporate hotel rates at over 13,000 properties worldwide. We book their blocked space at a discount of up to 50% compared to regular "rack" rate and up to 40% below the normal corporate rate. The important factor is Brookshire may get your individual traveler a room when others cannot. When you have alternative corporate rates in place we can book them as well.

Troubleshooting
Our Client Services Representative will provide you with strong and effective support. If problems occur, we are quick to resolve them. Brookshire has developed meaningful industry contacts over the years, which allow us to act as an effective and ethical intermediary when resolving disputes between travelers and industry suppliers.